سياسة الاسترجاع
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review the conditions below.
1. Return Window
Returns must be requested within 7–14 days of delivery.
Requests made after this period may not be accepted.
2. Eligibility for Returns
To qualify for a return:
-
The item must be unused and in its original condition.
-
All original packaging, tags, and accessories must be included.
-
The item must show no signs of wear, damage, or alteration.
All returned items are subject to inspection before a return or refund is approved.
3. Non-Returnable Items
The following items are not eligible for return:
-
Final sale or clearance items.
-
Personalized or custom products.
-
Certain hygiene-sensitive products.
4. How to Request a Return
To initiate a return:
-
Contact our support team with your order number.
-
Provide the reason for the return and images if required.
-
Once your return is approved, ship the item to the return address provided by our support team.
Return shipping costs are typically the responsibility of the customer, unless the item received is defective or incorrect.
5. Refunds
Once the returned item is received and inspected, the refund will be processed within 7–14 business days.
Approved refunds will be issued to the original payment method.
Shipping charges are non-refundable.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48–72 hours of delivery and provide clear photos showing the issue.
Depending on the situation, you may be eligible for:
-
A full refund.
-
A replacement.
-
Store credit.
7. Exchanges
We do not offer direct exchanges.
Customers may return the item and place a new order once the return has been approved.
8. Return Assessment
All returned items will be inspected.
Items that do not meet the return conditions may be rejected and sent back to the customer.
9. Policy Updates
We reserve the right to update this policy at any time without prior notice.