سياسة الاسترجاع

We want you to be completely satisfied with your purchase. If you are not, we offer a simple return process.

1. Return Window

  • Returns must be requested within 7–14 days of delivery .

  • Requests made after this period may not be accepted

2. Eligibility for Returns

To qualify for a return:

  • Items must be unused and in original condition

  • All packaging, tags, and accessories must be included

  • Items must show no signs of wear, damage, or alteration.

3. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Personalized or custom products

  • Certain hygiene-sensitive products

4. Return Process

To initiate a return:

  • Contact our support team with your order number

  • Provide reason for return (and images if required)

  • Ship the item to the provided return address after approval

Return shipping costs are typically the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

  • Once your return is received and inspected, refunds will be processed within 7–14 business days

  • Refunds are issued to the original payment method

  • Shipping charges are non-refundable

6. Defective or Incorrect Items

If you receive a faulty or incorrect item:

  • Notify us within 48–72 hours of delivery

  • Provide clear photos of the issue

You may be eligible for:

  • Full refund

  • Replacement

  • Store credit

7. Exchanges

We do not offer direct exchanges.
Customers may return the item and place a new order once the return is approved.

8. Return Assessment

All returned items will be inspected.
Items that do not meet return conditions may be rejected and sent back to the customer.

9. Policy Updates

We reserve the right to update this policy at any time without prior notice.