الشحن

We are committed to delivering your orders in a timely and reliable manner.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day

2. Delivery Timeframes

Estimated delivery times may vary depending on your location:

  • UAE: 2–5 business days

  • GCC Countries: 4–8 business days

  • International: 7–15 business days

Delivery timelines begin once your order has been dispatched.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order value

  • Promotional free shipping may be offered from time to time

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email to monitor your shipment in real-time.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties or import taxes

  • These charges are the responsibility of the customer and are not included in the product price .

6. Delivery Attempts

  • Our courier partners will attempt delivery during working hours

  • If delivery is unsuccessful, re-delivery may be scheduled

7. Delays & Exceptions

Delays may occur due to:

  • High order volumes

  • Customs clearance

  • Incorrect shipping information

  • External courier issues

We are not responsible for delays caused by third-party logistics providers but will assist where possible.

8. Returned Shipments

If an order is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to pay customs

The order may be refunded as store credit minus shipping charges.

9. Customer Support

For shipping-related inquiries, please contact our support team.